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Burton Industrial Engraving Terms and Conditions


The terms & conditions listed below must be accepted in return for receiving product information, prices, services and any other information about our company.

Terms & Conditions

No liability is accepted for third party websites linked to or from or accessible through www.burtonindustrialengraving.co.uk nor do we approve or endorse the contents of any such sites.

The entire contents of www.burtonindustrialengraving.co.uk are copyright with all rights reserved and remain our property under all circumstances.
In the event of a dispute arising from the use or contents of www.burtonindustrialengraving.co.uk, we Burton Industrial Engraving Ltd and you the user, agree to accept the jurisdiction of the courts of England and Wales.

Information supplied in our web pages has been prepared with great care and is accurate to the best of our knowledge, this information being honest, of decent nature and legal from the date of creation. You agree that information or material accessed or downloaded through our web pages for personal or private use is done so entirely at your own risk and that you accept full responsibility for any damage to hardware or software or data loss even if we are aware of the possibilities of such damage.

Information supplied on our web pages is for guidance only and does not in any part form a contract and may be subject to change without notice. Great effort is made to ensure we provide accurate and current information on our web pages. We are not liable for any incidental, consequential, cumulative, direct or indirect loses or damages from the use or misuse or inability to use, including omissions and misrepresentations and any errors on our web pages.

You may download or print selections of our web site if the purpose is only used for your personal information and not for reproduction. Except where stated. The text, graphics and information of the web site are the copyright of Burton Industrial Engraving Ltd. Copying and storage of this web site or any contents of it for permanent use or incorporation and reproduction whether for new media, digital or hardcopy use is strictly prohibited.

We do not accept property damage liability caused by the incorrect use or incorrect fitting of our products. If our products are used for any other purpose other than stated on our website it is at your own risk.

We reserve the right to use images of goods manufactured by Burton Industrial Engraving Ltd. for advertising and promotional information, if you do not agree to this you MUST make us aware at point of order in writing.


Images supplied to us for re-production must be owned by you, the customer. In the event of a dispute arising due to ownership of any image or detail, hard copy or digital if provided by you, then you will be entirely liable. This is applicable to all images, artwork, text and details sent to us by post, email, fax, uploaded, emailed or delivered by hand. If you are not the owner, creator or originator of the file(s) or detail provided, it is your responsibility to obtain the legal rights for the re-production by Burton Industrial Engraving Ltd for the purpose of use.


Payment can be made via bank cheque, bankers draft, or cash if delivered by hand. For regular trade customers we may offer a 30 day credit account, subject to references. Burton Industrial Engraving Ltd reserve the right to refuse credit.

All goods remain the property of Burton Industrial Engraving Ltd. until paid for in full.

We reserve the right to change our standard payment terms on larger contracts or unusual orders, in such a case we may ask for 50% deposit in advance and remaining balance paid on delivery.


Statement of Intent

The purpose of this privacy statement is to provide you, the user, with details of how Burton Industrial Engraving Ltd. will collect, store and use the personal data you supply to us. Personal data is information which relates to identifiable living individuals. This Privacy Policy is expressly incorporated into the Terms and Conditions of Use of this web site.

It is the stated policy of Burton Industrial Engraving Ltd. that we will act in accordance with current legislation and aims to meet current best practice with regard to the processing of personal data.

Collection of Customer Data

In using this site, you may provide certain personal data to Burton Industrial Engraving Ltd. and certain data about you may be collected by ‘cookies’. Cookies are temporary Internet files which are used by websites to enhance the use of site features, and to allow us to build up a more detailed profile of number of visits/ visitors. In agreeing to be bound by the Terms and Conditions of the web site (of which this Privacy Policy forms part), you agree that Burton Industrial Engraving Ltd. can compile and process this personal data in accordance with this Privacy Policy. Please see the below Cookies Statement for further information on Cookies.

Use of Personal Data

Burton Industrial Engraving Ltd. shall only use your data for the purposes for which it is provided or for purposes to which you have consented.

We will also hold your data to assist in future orders / requirements we may send you details of selected products and services that we think you will find valuable. We will not pass your details to any third parties involved in signage or any other products.

Storage and Correction of Personal Data

Burton Industrial Engraving Ltd. will retain the personal data we hold unless and until you send Burton Industrial Engraving Ltd. notice that you no longer wish us to retain this data. Burton Industrial Engraving Ltd. is obliged to supply you, on request, with a copy of the personal data it holds about you, (a small administration fee will apply). If you wish to exercise this right, please contact Burton Industrial Engraving Ltd. using our normal contact details. Should you discover any inaccuracies in such personal information, please notify Burton Industrial Engraving Ltd. as soon as possible at the same address. We will then correct our records.

Cookies Statement

This is the Cookies Statement referred to in the foregoing Burton Industrial Engraving Ltd. Privacy Policy

“Cookies” are a feature of web browsers allowing web servers to temporarily store information within your browser. burtonindustrialengraving.co.uk uses cookies so we can monitor the number of users accessing our website and to monitor the geographic location of our users. Cookies also give Burton Industrial Engraving Ltd. the ability to track your activity through the website which means we can better respond to your needs and improve your site experience. Cookies do not contain any personally identifiable information. You can edit your browser options to ensure you do not receive cookies in future but any sites you visit will be unable to offer you a personalised service.

Returns Policy

For any items custom made, custom engraved, custom printed or non resalable we are unable to offer refunds in full. In the event of a problem with the goods we will endeavor to solve the problem by the most efficient solution to both parties. Transportation costs cannot be refunded.

Damaged Goods

Should you receive any parcel from us that contains damaged goods this must be reported to us within 7 working days so we can arrange replacements. Please ensure the goods are signed for as ‘Damaged’. If any damaged goods have been used they are then considered as acceptable by you and will not be considered for replacement or repair.

Paint Works and Material Weathering

Burton Industrial Engraving Ltd is not responsible for the weathering of goods over time. Due to the nature of different materials this is a normal occurrence. We will, when possible, advise our customers of the nature of different materials but we cannot be held responsible for their changes over time. We cannot be held responsible for any in-filled paint wearing off plates where letters are in-filled due to differing environments.

Late Delivery

Burton Industrial Engraving Ltd cannot offer any insurance against late delivery by the courier. Most consignments do get delivered on time. It is a rare occurrence where items get misrouted or are delivered late for whatever reason, however this can happen so it is best to allow an extra day or two. The next day service is not guaranteed by the courier, and the courier will not offer any compensation for late delivery. Burton Industrial Engraving Ltd will not be liable for any loss caused by a late delivery, whether it be direct loss or consequential loss.

Consequential Loss

Burton Industrial Engraving Ltd cannot offer any insurance nor accept any liability for costs or damages that may occur due to late delivery, faults, errors or any problems in relation to our products. We strongly recommend goods are ordered in time to allow for delays with us or the couriers and to allow time for any errors that may occur during the printing, engraving and manufacture process to be rectified. If your goods are ordered late and do not reach you in time for your purpose or you have arranged contractors and your goods arrive too late, are damaged or have a fault in any way we cannot offer any compensation for this.